Terms of Service
1. Who we are
Clearoff is operated by Rotu Teknoloji A.Ş., Mavişehir Mah. 3012 Sk., Denizli Öğretmenler Sitesi No: 9-2, 09273 Didim / Aydın, Türkiye. Registered with the Didim Trade Registry. Email: hello@rotu.ai.
These terms apply to everything you use on clearoff.app. They are written for consumers. By accepting them you enter into a contract with us.
2. What Clearoff does
Clearoff checks where your personal data is publicly findable and demands its deletion on your behalf. In detail:
- Check. Using the details you give us (name, email, phone number, optionally address), we search publicly accessible sources: people-search engines, data brokers, known data leaks.
- Removal requests. For every listing we send a removal request to the source, citing the law that reaches that source or the source's own opt-out procedure.
- Follow-up. We chase sources that do not answer and refile when a listing reappears.
- Monthly re-check. While your subscription runs, we repeat the check every month.
- Face search (optional). If you upload a photo, we look for pages where your face appears. The photo is used for that search only and then deleted.
What Clearoff cannot do. We cannot force a source to delete. We send the request, chase it, and report the source to the competent authority if it does not respond. Whether and when a source deletes is up to the source. Data that has appeared in a leak cannot be recalled; there we show you what you can do yourself.
3. Account and verification
- You must be at least 18.
- You may only have your own data checked. We verify your email address and phone number by code before anything is searched. An account used to look up other people is closed without refund.
- Your details must be accurate. Wrong details produce wrong requests, and that is not on us.
4. Authorisation
So that we may send removal requests in your name, you authorise us to do so at checkout. The authorisation covers: sending requests to sources, receiving replies, chasing, refiling, and lodging complaints with supervisory authorities. You are copied on every message. You can withdraw the authorisation at any time in Settings; open requests remain open, and we send no new ones.
5. Price, term, cancellation
| What | How |
|---|---|
| Free check | No account, no payment details. Shows where you were found. |
| Clearoff, one year | €99.90 total price, paid once in advance. Includes all removal requests for the sources found, follow-up, refiling, and monthly re-checks. |
| Renewal | After the year, the subscription continues for an indefinite period. You can then cancel at any time with one month's notice. We remind you by email before every charge. |
| Cancelling | Via the "Close account" button in Settings or by email. No phone call, no survey. |
| Specialist (optional) | If a source refuses, you can engage a specialist for a one-off fee. The price is shown beforehand and must be confirmed separately. |
Payment is handled by Stripe. We never see your card details. The contract is concluded when you click "Order and pay" and we confirm the order by email.
6. Our 90-day promise
If 90 days after purchase not a single source has confirmed deletion, we refund the full amount. Just send us an email. The promise does not apply if you withdrew the authorisation earlier or gave false details.
7. Right of withdrawal
Withdrawal notice
You have the right to withdraw from this contract within fourteen days without giving any reason. The period starts on the day the contract is concluded.
To exercise the right, inform us (Rotu Teknoloji A.Ş., Mavişehir Mah. 3012 Sk., Denizli Öğretmenler Sitesi No: 9-2, 09273 Didim / Aydın, Türkiye, email hello@rotu.ai) of your decision by an unequivocal statement (e.g. an email). You may use the model form below, but you do not have to. Sending your statement before the period expires is enough.
Effects of withdrawal. If you withdraw, we refund all payments without undue delay and no later than fourteen days after receiving your withdrawal, using the same means of payment you used.
If you asked us to begin work during the withdrawal period, you pay us a reasonable amount for the part of the service already provided up to your withdrawal, in proportion to the full scope.
At checkout you expressly ask us to start the removal requests immediately. You acknowledge that you lose the right of withdrawal once we have fully performed the service, and that on withdrawal before that you pay the proportionate amount.
Model withdrawal form
If you want to withdraw from the contract, fill in this form and send it back to us.
To Rotu Teknoloji A.Ş., Mavişehir Mah. 3012 Sk., Denizli Öğretmenler Sitesi No: 9-2, 09273 Didim / Aydın, Türkiye, hello@rotu.ai:
I hereby withdraw from my contract for the following service: Clearoff, one year.
Ordered on: ____________
Name: ____________
Address: ____________
Date: ____________
8. What you must not do
- Search for other people, including family or friends with their permission.
- Query or scrape the service automatically.
- Pass on or sell results.
- Use our requests as a template for requests on behalf of others.
9. Liability
We are liable without limit for intent, gross negligence, and injury to life, body or health. For slight negligence we are liable only where we breach an obligation you were entitled to rely on, and then only for foreseeable, typical damage. We are not liable for the conduct of sources we send requests to.
10. Changes
If we change these terms, we email you the new version at least four weeks in advance. If you do not object, it applies from the stated date. If you object, you can cancel; the rest of your paid year is refunded pro rata. Prices change only at the next renewal date.
11. Law and disputes
Turkish law applies. The mandatory consumer-protection rules of the country you live in are unaffected and apply in addition. If you live in the EU, you can sue us where you live.
We are neither willing nor obliged to take part in dispute resolution before a consumer arbitration board. Write to us directly instead; we will sort it out.
12. Contact
hello@rotu.ai. We reply within two working days.